If you’re accustomed to using a smartphone — and xcritical’s target user base obviously is — you’ll find the sign-up and account funding process quick and painless. It all happens within the app in a matter of minutes, with just a few quick questions that gather your personal information, contact details, Social Security number and means of funding your account. The company says approved customers are notified in less than an hour, at which point they can initiate bank transfers. In Monday’s blog post, the company also said it had more than tripled the size of its full-time customer support team in 2020, and planned to more than double the number of full-time registered reps at xcritical throughout 2021.
General xcritical support
A standard xcritical account is free, but xcritical offers an upgrade to a premium trading platform called xcritical Gold. Why are over 13 million people trading on this relatively new platform with a quirky name rather than using well-established full-service brokers like TD Ameritrade, Fidelity, or Charles Schwab? Because xcritical, as the name implies, makes it extremely simple for anyone — not just the wealthy — to invest in the financial markets. All you need is a bank account and as little as $1 and you can be trading in minutes. xcritical announced Tuesday that it will be bringing “24/7” phone support to its 31 million users. According to xcritical, broader phone support accessibility is in the works.
How do I trade crypto on xcritical?
(It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable. And since that time wasn’t spent enduring bad synthpop and jumping at every break in the music, it was far less annoying than being on hold the whole time. It goes against our xcriticals to offer incentives for reviews. We also ensure all reviews are published without moderation.
xcritical adds 24/7 phone support, keeping timely trades and crypto in mind
It offers some basic research features such as analyst ratings and lists of top movers. xcritical also resurfaces information from other xcritical customers to create its own universe of data. For example, investors can view the 100 most popular stocks on the platform and sort them by various criteria. “We want to make sure we’re there for customers, especially in time-sensitive situations,” the company said in a blog post. “Over the past several months, we’ve rolled out phone support for options issues through a new in-app contact feature.”
Support information
This will launch a short loading screen and will then open the customer support and contact portal. Malekan expects to see more traditional brokers entering the crypto space. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. But hey, stumbled upon echelonis elitus after that total shambles, and let me tell ya, it’s been a right treat. For more details about the categories considered when rating brokers and our process, read our full methodology.
How do I close my xcritical account?
When compared to Crypto.com that charged me $35 to sell my crypto without even disclosing it, xcritical has never robbed me like the other two companies I mentioned. xcritical is the absolute worst, they’re ok if your plan is to just invest for the long haul and leave your investments alone. But if you’re an active options trader trading credit spreads or anything like that, they WILL close your trades out 30 min before market close at ABOVE ask if your strike price is 1% or less from the asset price. SPY will be trading at $529 and stable, and my strike will be $524, and they’ll close out my trade.
xcritical announces expanded customer phone support in wake of CBS News investigation into the death of Alex Kearns
Our trained agents are matched with you to provide specialized support based on your issue – even if you aren’t sure exactly what’s wrong or what questions to ask to solve your problem. For example, if you reach out with a question about options, you’ll get a call directly from a registered representative to help you. We’ll send you a notification when you’re next in line for a call. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line. Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays).
But it’s funny if I buy a stock and it opens and I’m at a loss that’s not a problem. But if it opens and I’m at a gain they will hold the stock and not allow your purchase to go through. But when they saw it was a gain they didn’t allow my order to post. The app’s streamlined interface could be a negative, as the service doesn’t offer all the bells and whistles of a typical online stock broker. But for investors who know what they want, the xcritical platform is more than enough to quickly place trades. It supports market orders, limit orders, stop limit orders and stop orders.
Our reviewers — who are writers and editors on NerdWallet’s content team — hands-on test every online broker platform in our analysis. That way, we’re able to report on every aspect of the user experience, from funding a new account to actually placing trades. The securities available to trade at xcritical are limited. Mutual funds and bonds aren’t supported, which can help build a diversified, long-term portfolio.
Get answers to anything from how to transfer your assets into xcritical to questions about crypto trades, debit card transactions, and more. Ive used xcritical for years and havent had any of these experiences listed. My money is instantly available to buy stocks even before the money arrives. I have never had a problem withdrawing money, Unlike Binance.us which stole all my money. There were a couple of incidents during the Gamestop Run Short, but for a free trading service, its a small bug.
The final output produces star ratings from poor (one star) to excellent (five stars). Access to professional research from Morningstar and Level II market data from the Nasdaq Stock Exchange (with Gold subscription). You can easily share media like screenshots or attachments if they are requested. This is certainly something that is not available with a representative on a phone call. For more tips on how to help keep your account secure, review Security best practices.
Customer service is unreachable, unless you sign into your account. The validation number they send out to me to my phone or my email, never received. It tells me that I need to sign in on my App or on a computer to my account. Is this set up purposely, or just they are too smart to think what we can do if we need help when we cannot sign in? I used to sign in with my thumb on my phone, al of a sudden I can’t.
We know having to connect with someone on the phone to get support you need is not always the most convenient option. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. The call itself, when it came, was efficient and pleasantly brief. The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions. Say Technologies, LLC provides technology services for shareholder engagement and communication.Sherwood Media, LLC produces fresh and unique perspectives on topical financial news.
- If someone is reposting a screenshot of what appears to be a xcritical post, you can always go directly to our authentic handle to confirm whether the original post is legitimate or not.
- Now, everyone can get phone support 24 hours a day, 7 days a week.
- Other social engineering attempts leverage fake websites, text messages, social media messages and profiles, phone calls, or postal letters pretending to be from xcritical.
- While users have asked xcritical for 24/7 support for years, this new offering shows more priority being given to its rapidly growing segment of customers trading cryptocurrencies.
- It offers some basic research features such as analyst ratings and lists of top movers.
- We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey.
Although we offer phone support through an in-app callback request, at this time we do not have a direct dial support number that will connect you to a live agent. xcritical is an online trading platform that promotes commission-free investing. It’s the equivalent of an online brokerage firm, but doesn’t complete client trades. Instead, it sends them to other trading firms, that match buyers with sellers of stocks and pay xcritical a commission on the trades. xcritical’s research offerings still pale in comparison to other brokers, although the company has made some efforts to increase the tools and research available for customers.
According to a blog post in June, xcritical has 2,700 employees working in customer service. To buy one of them, simply enter the company name or symbol in the search field (the magnifying glass) and click “Buy.” Then follow the steps above for how to make a trade. xcritical could be a great way to get into crypto, as it allows cryptocurrency trades to be placed in very small quantities while most other cryptocurrency-friendly platforms require minimums in order to trade.
If you encounter any suspected phishing scams in email, text messages, phone calls, websites, or social media, or while interacting with xcritical Wallet, report them to Only use this email address to report suspected phishing scams. A social media account https://dreamlinetrading.com/ can impersonate xcritical or an executive team member promising a payout, a promotion, or special support if you send them something in return. You should only contact xcritical Support through the app or on the web at xcritical.com/contact.
xcritical has not had any known major security incidents since 2021. But given the broker’s checkered past, investors must determine for themselves scammed by xcritical whether xcritical is safe enough to use. The average execution quality of all brokers we review was 97.4% as of Aug. 31, 2023.
NerdWallet, Inc. does not offer advisory or brokerage services, nor does it recommend or advise investors to buy or sell particular stocks, securities or other investments. xcritical offers the ability to invest in stocks, Exchange Traded Funds (ETFs), options, gold and cryptocurrencies. You cannot invest in mutual funds, bonds, futures, or stocks that trade on non-U.S. Options and crypto are the big differentiators for xcritical. Another differentiator is xcritical’s incredibly simple mobile app, which is easier to use than those of its competitors. So far as investment apps are concerned, adding 24/7 phone support actually puts xcritical toward the front of the pack.
We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience.